Frequently Asked Questions
1. Who's rato vintage ?
A. Rato Vintage is an online shop specializing in handpicked vintage and second-hand clothing inspired by fashion trends from the 80s, 90s, and 00s. For more information about us, please visit our About Us Page
2. How to order?
A. You can place an order by creating an account with us or simply using the guest checkout option.
3. How Do You Grade Your Clothing?
A. We categorize the condition of our clothing as follows:
- Grade 1: Damaged/unwearable
- Grade 2: Visible defects such as holes and stains
- Grade 3: Wear and minor defects like marks, stains or pulled threads
- Grade 4: Lightly used with minor wear
- Grade 5: New or deadstock items with tags still attached
Detailed information about defects and other relevant product details can be found in the product descriptions.
4. Sizing Information
A. Vintage sizes can vary, and we recommend checking the measurements provided in the product description.
If you need further assistance, don't hesitate to contact us at firstname.lastname@example.org.
5. Product Information
A. We check the manufacturer's labels on all items to identify the materials they are made from. In cases where some vintage items lack labels, we make every effort to identify the materials ourselves.
6. Are Your Items Authentic?
A. Yes, all of our items are authentic unless specifically noted otherwise.
7. What Payment Methods are Accepted?
A. We accept the following payment methods: Visa Debit, Visa Credit, MasterCard, Paypal, Apple Pay, and Google Pay. All credit and debit card transactions are subject to validation and authorization by both us and the card issuer to ensure security and prevent fraud. Your payment details are handled with the utmost care and security.
8. Shipping and Delivery
A. We offer the following shipping options:
• Delivery is free. We use Poste Italiane standard/express tracked shipping with delivery within 24-72 hours.
- FREE over €160.
- Shipping rates start from €8 and we use DPD/UPS/Poste Italiane Standard Tracked with delivery within 3-6 business days.
- FREE over €250
- Shipping rates start from €24, and we use UPS/Poste Italiane Standard Tracked with delivery within 3-6 business days.
Rest of the World
• Shipping costs are calculated during checkout.
If your destination country is not available, please send us an email at email@example.com.
Once your order is submitted, changes cannot be made. If you've made a mistake with the delivery address or need to provide additional information, please email us at firstname.lastname@example.org , and we'll do our best to assist, if possible. For more information, visit our Shipping And Delivery Page.
A. You can make returns within 14 days of the delivery date. Find more information on our returns page.
10. How Do I Contact you?
A. Email us at email@example.com or fill the contact form online.